We're here to help
Email hello@skelna.com and we will respond within 24 hours on business days.
Common issues
Answers for the most frequent account, subscription, and billing questions.
I cannot sign in with Google
Make sure you are using a supported browser. Clear your browser cache and cookies and try again. If the issue persists, email hello@skelna.com with a screenshot of any error message.
My subscription is not activating
After completing checkout via Paddle, your Pro access activates automatically. If it has not activated within a few minutes, sign out and sign back in. If the issue persists, contact hello@skelna.com with your Paddle receipt.
How do I cancel my subscription?
Open your account settings and click Manage Subscription. This opens your Paddle billing portal where you can cancel anytime. Alternatively, email hello@skelna.com and we will cancel it for you within 24 hours.
I was charged but cannot access Pro features
Email hello@skelna.com with your registered email address and Paddle receipt. We will resolve it within 24 hours.
I have a billing question
All billing is handled by Paddle. For billing questions, email hello@skelna.com with your registered email and a description of the issue.